• Getting Started
• Carrier Billing
• Download Procedure
• FAQ

Getting Started [top]

For the best experience in using this site, remember the following:

• Supported carriers include Cingular/ATT, Sprint, T-Mobile and Verizon. Not all phone models are supported.
• Your phone must be "Download" or "Browser" enabled to activate your account and shop in the store.
• Ensure that you have credit in your cell phone's account if you're a pre-paid customer.

Carrier Billing [top]

Currently all ringtones purchased from this site will be billed through your wireless carrier. The charges will appear on your next statement indicating the media you bought along with the appropriate charges. The actual line item will differ between carriers, but will indicate you have purchased content from "Motricity". It will incorporate the price of your download, taxes on your purchase, as well as any transport fees collected by your carrier for media transfers.

If you're a pre-paid customer, please make sure that you've got enough credit in your account to make the purchase and complete the download.

Additional Carrier Charges: Depending on your plan, your carrier may levy additional charges for the following:

• Any airtime spent using your phone to activate an account in your cell phone's browser.
• Any airtime spent browsing the store and/or making a purchase using your cell phone.
• Any airtime spent to download content while on the cell phone.
• Your carrier may also charge a "Transport Fee". This is a network charge in addition to the retail price listed for delivery of your ringtone or graphic. Please know that only the successful delivery of the media you select and purchase will have transport fees applied.

Note that taxes are not included in the retail price of our ringtones or graphics, and will be applied by your carrier to the items you purchase on your monthly carrier bill.

Download Procedure [top]

A message containing a WAP (Wireless Application Protocol) URL address will be sent to your phone. Typically this message will go to an inbox on your phone. The inbox is often labeled "Text Message Inbox" or "Browser Message Inbox." Open the message and visit the link by selecting "go to" or "open" (varies by phone). You will be taken to the Purchase Page for the item you wish to buy. Click the "Get it Now!" link. The download will then begin automatically. Once you have successfully downloaded the content, your phone will likely prompt you to save the item to your phone or set is as your new ringtone or wallpaper. Motricity will then send an order confirmation via text message. Receipt of the text message usually takes just a few seconds.

Please contact your wireless carrier customer support if you do not know how to use your phone browser or do not have web access on your phone.

Remember: it can take up to several minutes for polyphonic ringtones and images to arrive.

Neither WBR nor Motricity issue refunds for charges to your carrier bill. If any of the above information is incorrect or you are still having problems, please email WMGSupport@motricity.com so we can accommodate your request. You will not be charged for an incomplete download.